The first 18 years after graduation I spent in technology and senior operations management. The years since I have been providing product and enterprise consulting to international and national companies and entrepreneurs through my own firm. I reside in and consult from Spokane, Washington. My...
Willie Carter in his latest article writes about the failure of service companies to remain competitive. Titled: Now is The Time for Process Improvement in Service Organizations
Edited: Feb 18th, 2010
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